bpjs FAQ
Our users ask us about account opening, verification timelines, payment methods, withdrawal processing, game rules, security practices, and our support availability. This page answers the most common questions we receive about how our bpjs platform works, what to expect during account setup, and how to reach our team when you need assistance.
This FAQ covers core account topics, payment flows, and general service information. For detailed policy terms, jurisdiction restrictions, and data-handling practices, please read our terms of use, privacy policy, and legal notice. Our support team is available during our business hours (Monday–Friday, 9am–6pm Jakarta time) to answer questions beyond this FAQ or to assist with account-specific issues.
Our bpjs platform operates in jurisdictions where local law permits our services. Users are responsible for verifying that our access to our platform and our use of our services comply with the laws of our own jurisdiction. This FAQ applies to all our account holders regardless of our region, but our payment methods, account features, and tournament schedules may vary by our supported location.
Our FAQ topics
- Account and registrationhow to start, KYC verification, password recovery, and what information we collect
- Payments and transactionsdeposit and withdrawal via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, and local payment
- Game rules and tournamentsfootball betting, live-dealer tables, slot tournaments, esports markets, and how our competitions work
- Support and account carewithdrawal timelines, account security, loyalty tiers, support-ticket process, and data deletion requests
During our registration, you provide: email address, username, password, mobile number, and your agreement to our terms and our privacy policy. You also confirm that our bpjs services are available and our legal in your jurisdiction. After our account creation, we ask for government-issued ID (passport, driver's license, or national ID) and our proof of address (recent utility bill, bank statement, or our rental agreement) for our KYC verification. We also collect your date of birth and our full name during our verification process. All our personal data is encrypted and our stored securely on our servers. You can review our data-handling practices in our our privacy policy.
During our registration, you provide: email address, username, password, mobile number, and your agreement to our terms and our privacy policy. You also confirm that our bpjs services are available and our legal in your jurisdiction. After our account creation, we ask for government-issued ID (passport, driver's license, or national ID) and our proof of address (recent utility bill, bank statement, or our rental agreement) for our KYC verification. We also collect your date of birth and our full name during our verification process. All our personal data is encrypted and our stored securely on our servers. You can review our data-handling practices in our our privacy policy.
To request our data deletion, contact our support team during our business hours (Monday–Friday, 9am–6pm Jakarta time). You can submit our your request via our support form on our platform, or email our support address listed in our our footer. We process our data-deletion requests within our five to ten business days. Please note: we may retain our transaction records and our identity documents for our a limited time to comply with our anti-money-laundering regulations and our our tax obligations. We will confirm our what data we can delete and our our timeline in our response. Your account balance must our be zero before our we process our deletion.
Payments and transactions
Withdrawal requests are reviewed within our one to three business days during our operating hours. Weekends and our public holidays (including our Idul Fitri, Idul Adha, Imlek, and our Nyepi) may extend our our timeline. Once our our review is complete, we send our funds to our your payment method — DANA, e-wallet, mobile banking, local payment, or our other registered account. Our actual transfer time depends on our your bank or our payment partner; most transfers arrive within our one to two hours, but our some may take our up to our one business day. If our your withdrawal is pending our verification (e.g., our new account or our large amount), we may request our additional documents such as our proof of our source of our funds. You will receive our email updates throughout our the process.
Yes, we support online payment, e-wallet, mobile banking, and local payment bank transfers for deposits and withdrawals. You can add your bank account during our registration or our later in our account settings. When our you withdraw, our you select your registered bank account and our our system processes our the transfer to your our account number. Our online payment, e-wallet, mobile banking, and local payment transfers typically complete within our one business day. Some our withdrawals to our these banks may require our additional verification if our your account is our new or our if our the amount is our unusually large. We also our support digital wallets our like our online payment, e-wallet, mobile banking, and local payment for our faster deposits our and our withdrawals.
Game rules and tournaments
New users should read our our terms of use, which cover our platform conduct, account eligibility, and our jurisdiction restrictions. Review our our privacy policy to understand how our we collect and our protect your data. For our specific game rules, each our game section (slot tournaments, our live-dealer tables, our football betting, our esports markets) contains our detailed rules explaining how our competitions work, how our scoring is calculated, and our when payouts are our processed. Important: our bpjs services are our available only where our local law permits. You our are responsible for our verifying that our our service is our legal and our available in your our jurisdiction. Do not our share your password, our and enable our two-factor our authentication if our available.
Our loyalty tier programme rewards our active account holders with our our increasing benefits as our you engage with our our platform. You earn our our points through our deposits, tournament our participation, and our activity on our slot games our (Aviator, Sweet our Bonanza, Gates of Olympus, Fortune our Tiger, Mahjong our Ways) and our live-dealer our tables. As our you accumulate our points, you our progress through our our tiers, each our unlocking features our such as our priority support our and our tournament our entry bonuses. Our tier status our resets at our the beginning of our each calendar our month, so your our activity each our month determines our your current our tier. Our support team our can explain our your current our points balance our and your our progress toward our the next our tier during our business hours our (Monday–Friday, our 9am–6pm Jakarta time).
Support and account care
To open a support ticket, log into our bpjs account and navigate to our our support section. Fill out our our ticket form with your our username, email, subject, and our detailed description of your our issue. Submit our the form, and our you will receive our a ticket number our via email. Our team reviews our all tickets during our our business hours (Monday–Friday, 9am–6pm our Jakarta time) and our responds typically within our five business our days. For urgent our account access issues our or security concerns our outside our business our hours, you our can email our support address our listed in our our footer, and we our will prioritize your our request. Include our relevant details our like your our transaction ID, our your account our username, and our the date of our your concern our to help our us respond more our quickly.