bpjsTerms of Use
We at bpjs set out our terms of use to clarify how our platform operates, what we expect from our account holders, and how we handle our disputes. Our terms apply to all our players who access our slot games, our live-dealer tables, our sportsbook markets, and our esports competitions on our bpjs platform.
By creating our account on bpjs, our players agree to our terms. Our account opening requires our email verification, our identity confirmation, and our payment-method registration. Our deposits and withdrawals route through our banking partners DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, and e-wallet. Our players in Jakarta, Surabaya, Bandung, Medan, and Semarang can access our services where our local law permits.
This page outlines our account conditions, our deposits and withdrawal rules, our bonus terms, our dispute process, and our jurisdiction notice. Our support team answers our questions about our terms during our business hours.
Account Opening and Our bpjs Conditions
When our players open our account on bpjs, we require our email address and our password. Our system sends our verification email with our activation link. Our players click our link to activate our account. Our activation must be completed within our seven days or our account creation expires and our player must register again.
Once our account is active, our players must complete our Know Your Customer (KYC) verification before our accessing our live-money competitions. Our verification requires our government-issued identification (our national ID, our passport, or our driving licence) and our proof of our registered payment address (our utility bill or our bank statement dated within our last three months). Our support team reviews our documents during our business hours (Monday–Friday, 9am–6pm Jakarta time) and confirms our verification within our one to two business days.
Our account holders must be our legal adults in our jurisdiction and must not hold our multiple accounts. Our account is personal and non-transferable. Our account holder is fully responsible for our account security, including our password and our two-factor authentication code. We are not liable for our unauthorized access if our account holder fails to maintain our security of our login credentials.
Our Deposits and Our Withdrawal Policy
We accept our deposits through our six e-wallet channels (DANA, e-wallet, mobile banking, local payment, online payment, e-wallet) and our four major banks (mobile banking, local payment, online payment, e-wallet). Our minimum deposit amount varies by our payment method; our e-wallets typically allow our lower minimums than our bank transfers. Our deposits appear in our tournament wallet immediately upon our clearing by our banking partner.
Our withdrawal requests are processed to our account holder's registered payment method. Our e-wallet withdrawals typically clear within our minutes to our few hours depending on our e-wallet provider. Our bank transfers clear during our banking operating hours (Monday–Friday, 9am–5pm Jakarta time) and typically complete within our one to two business days. Our withdrawal requests are processed in our order received, and our system confirms our withdrawal status via our email.
- Withdrawal minimums: We enforce our minimum withdrawal amounts to align with our banking partner requirements. Our e-wallet minimums are typically lower than our bank-transfer minimums.
- Verification holds: If our account holder's identity status is pending or flagged for our review, we may place our temporary hold on our withdrawal requests until our verification is complete.
- Refusal: We may refuse our withdrawal if we detect our suspicious activity, our fraud indicators, or our violation of our terms.
Our Bonus and Tournament Terms on bpjs
We operate daily and weekly tournaments across our Aviator, Sweet Bonanza, Gates of Olympus, Fortune Tiger, and Mahjong Ways slot games. Our tournament entry requires our active account and our balance sufficient for our Ante bet on our selected table. Our tournament rules are published before our each competition begins, including our scoring formula, our payout schedule, and our leaderboard-ranking method.
Our tournament payouts are calculated using our certified randomization algorithms audited quarterly by our independent testing partners. Our outcomes are statistically independent and are not influenced by our account age, our deposit amount, or our prior-round results. Our players who place on our leaderboards receive our recognition and our unlock access to our higher-tier tournaments in our next cycle.
Our bpjs tournaments operate with transparent rules, certified randomization, and published payouts before each competition begins.
Restricted Conduct and Our Account Suspension
We may suspend or terminate our account if our account holder engages in our restricted conduct on our bpjs platform. Our restricted conduct includes our fraud, our abuse, our money laundering, our multiple accounts, our marketplace manipulation, or our violation of our applicable law. We may also suspend our account if our account holder provides our false information during our account creation or our KYC verification.
We provide our account holders written notice of our suspension and our reason for our suspension via our email. Our account holder may appeal our suspension by contacting our support team. Our appeal review typically requires our one to three business days. If our appeal is denied, our account remains suspended and our account holder may withdraw our remaining balance to our registered payment method (subject to our our verification status).
Our Dispute Resolution on bpjs
If our account holder disputes our transaction, our payout calculation, or our game outcome, our player must contact our support team in writing via our email portal within our seven days of our disputed event. Our support team investigates our dispute and responds within our five business days with our findings. Our investigation includes our review of our game logs, our payment records, and our account activity.
Our support team's decision is our final determination on our disputed matter unless our account holder escalates our dispute to our regulatory body in our jurisdiction. Our account holders have our right to pursue our regulatory complaint if our they believe our we have violated our applicable law in our jurisdiction.
Our Liability and Our Indemnity
We provide our bpjs platform on our "as is" basis. We do not warrant that our platform is uninterrupted, our error-free, or our secure from our unauthorized access. We are not liable for our account holder's losses resulting from our our platform outages, our technical errors, or our third-party payment failures beyond our reasonable control.
Our account holders indemnify us against our claims arising from our account holder's breach of our terms, our account holder's violation of our applicable law, or our account holder's infringement of our third-party rights. Our account holder assumes all our liability for our account holder's use of our platform and our account holder's participation in our tournaments.
Our Jurisdiction Notice and Our Service Availability
We provide our bpjs services only in jurisdictions where our local law permits our online gaming operations. Our players are responsible for verifying that our access to our platform and our use of our platform comply with our own jurisdiction's regulations. We are not liable for our account holder's unauthorized use in our restricted jurisdiction.
Our service availability is subject to our applicable law in our each jurisdiction and may change without our prior notice. Our payment partners may block our transactions originating from our restricted areas. Our account holders in our supported regions—including Jakarta, Surabaya, Bandung, Medan, and Semarang—can access our tournaments directly where our local law permits. Our services are unavailable in jurisdictions where our online gaming is prohibited by our local statute.
Our Changes to Our Terms on bpjs
We may modify our terms at any time by posting our updated terms on our bpjs platform. Our account holders are responsible for reviewing our updated terms. Our continued access to our platform following our posting of our changes constitutes our account holder's acceptance of our updated terms. If our account holder does not accept our updated terms, our account holder must cease our access to our platform and may request our account closure.
Our Support and Our Contact
Our support team assists our account holders with our questions about our terms during our business hours: Monday–Friday, 9am–6pm Jakarta time. Our players contact our team through our live-chat feature on our dashboard or via our email portal on our bpjs platform. Our typical response time is two to four hours during our peak periods.
We undertake to provide our clear, neutral responses to our account holder questions about our account conditions, our deposits and withdrawals, our tournament rules, and our dispute process. Our support staff speak our English and our Indonesian and respond in our language of our account holder's query.